Privacy Policy

Last updated: 3 September 2026

1. Who we are

SitePilot operates an AI-powered location-intelligence service for Australian small businesses and commercial real estate agents. This policy explains how we collect, use, and protect your personal information.

2. Information we collect

• Account information — your email address and password (stored as a secure hash) when you register.
• Usage information — the search queries you run, the locations you analyse, and how you interact with the Service.
• Contact information — your email address if you contact us for support or leave a lead via our email-capture form.

3. How we use your information

• To provide and personalise the Service.
• To deliver purchased reports and account notifications by email.
• To respond to support requests.
• To improve the Service and understand usage patterns.

4. Payment processing

Payments are processed by Creem, a third-party merchant of record. When you make a purchase, you provide your payment details directly to Creem, which handles them under its own privacy policy. We do not store your full card details. We receive only the information necessary to fulfil your order (such as order and transaction identifiers).

5. Data retention

We retain account and transaction information for as long as necessary to provide the Service and comply with legal and accounting obligations. You may request deletion of your account data by contacting us.

6. Third-party links and services

The Service may link to third-party sites and rely on third-party data and processing services. We are not responsible for the privacy practices of those third parties.

7. Your rights

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal information. To exercise these rights, contact us at the address below.

8. Contact

Privacy questions or requests: support@sitepilot27.com.